The following terms and conditions apply to the Safaricom app-store (“the Service”) and by activating this Service you will be deemed to have read and understood the same.
1 Features of the Service
The Service enables Safaricom mobile data subscribers to download applications offered on the Safaricom app-store.
The Service is open to all Safaricom 2G & 3G mobile data subscribers.
3 How to access the Service
3.1 To access the Service you will be required to purchase a data enabled handset. Modem users cannot access this Service.
3.2 From your handset access the Safaricom portal and navigate the Service through a banner available on the Safaricom WAP and/ or through the use of a widget.
3.3 By accessing the Safaricom portal and navigating to the Service you will be deemed to have given consent to receive unsolicited messages in the form of subscription alerts.
These categories may be varied by Safaricom Limited from time to time without notice.
3.4 Upon accessing the Service you will be able to download applications under the following categories:
3.5 The Service also provides links to other stores. To access the other stores click the link and you will be redirected to the store to download content. Billing for downloads on the stores will be independently charged from this Service. The stores terms and conditions will apply.
3.6 Advertising plugins will also be available on the Service. To access the plugins you will be required to click on the advertising link and you will be redirected to the advertising link.
4.1 Some applications will require an active data connection to function. You must ensure you have an active data connection before using some of the applications available.
4.2 You will be offered both Billed and Free Applications on the store. Billing of applications will be through airtime.
5 The Service will also offer the following:
5.1 Content gifting- you can gift content from your handset to another 2G or 3G subscriber.
5.2 You will only be billed for content gifting once the subscriber receives the content and downloads it from their handset.
5.3 Normal data charges will apply.
6 You will not be entitled to any exchanges, returns and/or refunds in respect of the Service .A refund cannot be granted in respect of any downloading charges for the application. However, you can report any issues with downloading applications to Safaricom customer care desk by dialling 100 for pre- paid customers and 200 for post- paid customers for resolution. If required a re-download will be issued.
7 Content available for the Service is governed by the Safaricom content guidelines.
8 You are entitled to access the Service while roaming. You will be charged for accrued data charges based on roaming data charges
9 Customer Support
Data enabled users on the following platforms will be supported on the Service:
9.1 Windows Phone 8
9.7 Blackberry 7
10 You will be offered first line customer support by Safaricom’s customer care team through the line 100 for prepaid customers and 200 for post-paid customers . You can also contact Safaricom through email on firstname.lastname@example.org; twitter-@safaricomltd; and on Facebook at www.facebook.com/SafaricomLtd
10.1 First line support will include product information, compatible handsets, billing queries and downloading issues. Re-downloads and escalations will be forwarded to IMI Mobile by Safaricom for resolution within a four- eight48 hour Service Level Agreement.
10.2 Second line back-office (non-customer facing) support activated through Safaricom will be offered by IMI Mobile and includes technical support and content related queries, etc.
11 All the business rules for post-pay subscribers and pre-pay subscribers available on www.safaricom.co.ke are applicable.